SparkBNB

Terms of Service

Last updated: April 4, 2026

1. Acceptance of Terms

By accessing or using the SparkBNB platform ("Platform"), operated by Leads Under Control LLC ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Platform.

We reserve the right to update these Terms at any time. Continued use of the Platform after changes constitutes acceptance of the revised Terms. We will notify registered users of material changes via email or in-app notification.

2. Platform Description

SparkBNB is a technology marketplace that connects property owners and managers ("Hosts") with independent cleaning professionals ("Cleaners"). SparkBNB is not a cleaning company. We do not employ Cleaners, and we do not directly provide cleaning services.

The Platform facilitates booking, payment, communication, and quality assurance between Hosts and Cleaners. Cleaners are independent contractors who set their own rates, choose their own jobs, and control how they perform their work.

3. Eligibility

You must be at least 18 years old to use the Platform. By creating an account, you represent that:

  • You are at least 18 years of age
  • You have the legal authority to enter into these Terms
  • All information you provide is accurate and current
  • You will maintain the accuracy of your account information

4. Account Registration

To use most features of the Platform, you must create an account. You are responsible for:

  • Maintaining the confidentiality of your login credentials
  • All activities that occur under your account
  • Immediately notifying us of any unauthorized use

We reserve the right to suspend or terminate accounts that violate these Terms, provide false information, or engage in fraudulent activity.

5. Host Terms

As a Host, you agree to:

  • Provide accurate property information (address, size, access instructions, pet information)
  • Ensure safe working conditions for Cleaners
  • Maintain a valid payment method on file
  • Review and approve completed jobs within 24 hours (auto-approved if no action is taken)
  • Report legitimate issues promptly through the dispute resolution process
  • Not contact Cleaners outside the Platform to circumvent fees

6. Cleaner Terms

As a Cleaner, you acknowledge and agree that:

  • You are an independent contractor, not an employee of SparkBNB or any Host
  • You are responsible for your own taxes, insurance, and business expenses
  • You must complete identity verification and background check before accepting jobs
  • You must follow the SparkBNB cleaning checklist and upload completion photos
  • You must check in via GPS at the property location
  • You will not solicit Hosts for direct payment outside the Platform
  • You are subject to the strike policy (3 strikes = account suspension)

7. Bookings and Payments

Pricing: All prices are displayed before booking confirmation. The total includes the cleaning service fee and platform service fee. There are no hidden charges.

Payment processing: All payments are processed through Stripe, a PCI-compliant payment processor. We do not store full credit card details on our servers.

Host charges: Your saved payment method is charged when a booking is confirmed. The charge appears as "SPARKBNB" on your statement.

Cleaner payouts: Cleaners receive payouts via Stripe Connect after job completion and Host approval (or auto-approval after 24 hours). Standard payouts arrive in 1-2 business days. Instant payouts ($1.99 fee) arrive within minutes.

Surge pricing: Same-day bookings (+30%), urgent bookings under 4 hours (+50%), and emergency bookings under 2 hours (+75%) carry surcharges that are clearly displayed before confirmation.

8. Cancellation Policy

Host cancellations:

  • More than 24 hours before service: Full refund, no fee
  • 12-24 hours before service: 50% refund
  • Less than 12 hours before service: No refund

Cleaner cancellations:

  • More than 24 hours before service: No penalty
  • 12-24 hours: 1 strike
  • 2-12 hours: 1 strike + potential replacement fee
  • Less than 2 hours: 2 strikes + $25 penalty
  • No-show: Full Host refund, 2 strikes, potential account suspension

When a Cleaner cancels, the Platform will automatically attempt to find a replacement. The Host is never left without options.

9. Dispute Resolution

If a Host is unsatisfied with a cleaning, they may file a dispute within 24 hours of job completion. Disputes are reviewed by our team and resolved within 48 hours. Resolution options include:

  • Full refund to Host (Cleaner receives no payment)
  • Partial refund (50/50 split)
  • Full payment to Cleaner (dispute denied)

Completion photos uploaded by the Cleaner serve as evidence during dispute resolution. This is why photo documentation is mandatory.

10. Prohibited Conduct

You may not:

  • Use the Platform for any illegal purpose
  • Circumvent Platform fees by arranging direct payments
  • Harass, threaten, or discriminate against any user
  • Submit false reviews or fraudulent disputes
  • Create multiple accounts to evade suspensions
  • Use bots, scrapers, or automated tools to access the Platform
  • Share your account credentials with others
  • Post false or misleading property information

11. Intellectual Property

The SparkBNB name, logo, brand elements, website design, and proprietary technology are owned by Leads Under Control LLC. You may not reproduce, distribute, or create derivative works without written permission.

Content you upload to the Platform (photos, reviews, property descriptions) remains yours, but you grant us a non-exclusive, royalty-free license to use it for Platform operations and marketing.

12. Limitation of Liability

To the maximum extent permitted by law:

  • The Platform is provided "as is" without warranties of any kind
  • We are not liable for the quality, safety, or legality of cleaning services
  • We are not liable for any damage to property caused by Cleaners (Cleaners are responsible for their own liability insurance)
  • Our total liability for any claim arising from use of the Platform shall not exceed the amount paid for the specific booking at issue
  • We are not liable for indirect, incidental, special, consequential, or punitive damages

13. Indemnification

You agree to indemnify and hold harmless Leads Under Control LLC, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Platform, violation of these Terms, or violation of any third-party rights.

14. Privacy

Your use of the Platform is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information.

15. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles. Any disputes shall be resolved in the state or federal courts located in Broward County, Florida.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

17. Contact

For questions about these Terms, contact us at: